Terms & Conditions

Last Updated: 15 October 2026

Welcome to MON Concept Solutions for online store. Terms and conditions stated below applies to all visitors and users of https://haylivin.com. You are bound by these terms and conditions as long as you’re on https://haylivin.com

Please read them carefully before making a purchase.

1. General Information

This website is operated under the HAY LIVIN brand.

Throughout the website, the terms “we”, “us” and “our” refer to HAY LIVIN, while “you” and “customer” refer to individuals accessing the website or purchasing our products.

We reserve the right to update these Terms & Conditions from time to time. Any changes will take effect when published on our website, subject to applicable law.

2. Product Information

We make reasonable efforts to ensure that all product descriptions, dimensions, materials, colours, photographs and prices displayed on our website are accurate.

However, please note:

Actual product colours may vary slightly due to screen settings, lighting and photography.
Natural materials such as wood may feature variations in grain, texture and colour.
Product dimensions may have minor manufacturing tolerances.
Product availability is subject to stock levels and supplier availability.

These natural variations do not necessarily constitute product defects.

Nothing in this section excludes customers’ rights where products fail to meet applicable legal guarantees or materially differ from their descriptions.

3. Pricing and Payment

All prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.

Prices may be updated without prior notice.
Delivery, installation or additional service charges, where applicable, will be communicated before order confirmation.
Orders are subject to successful payment verification and acceptance.
We reserve the right to correct genuine pricing or product information errors.

If a material pricing error is identified after an order is placed, we will contact the customer to explain the issue and offer appropriate options, including a refund where applicable.

We accept payment methods made available through our website’s checkout system.

4. Order Confirmation

After successfully placing an order, customers will receive an order confirmation through the contact information provided.

Order confirmation acknowledges receipt of the order but does not guarantee immediate product availability or delivery.

If a product becomes unavailable, we will contact the customer to discuss an alternative arrangement, revised delivery timeframe or refund.

Customers are responsible for providing accurate billing, delivery and contact information.

5. Delivery Timeframes

Estimated delivery times are as follows:

Ready Stock – Truck Delivery: 10–14 working days.
Ready Stock – Standard Delivery: 7–14 working days.
Made-to-Order Items: Approximately 4–6 weeks.
Pre-Order Items: Approximately 8–12 weeks.
Out-of-Stock Items: Please contact our customer service team for availability and estimated delivery dates.

Working days exclude weekends and public holidays.

Delivery timeframes are estimates and may vary due to stock availability, delivery location, production schedules, festive seasons or unforeseen logistics disruptions.

We will make reasonable efforts to inform customers of significant delivery delays.

6. Delivery Scheduling and Customer Responsibilities

Delivery dates and times are subject to availability and confirmation by HAY LIVIN.

Customers may indicate their preferred delivery date in the Order Notes during checkout. We will make reasonable efforts to accommodate the request, but preferred dates cannot be guaranteed.

Customers must ensure that:

Someone is available to receive the furniture at the confirmed delivery time.
The delivery address and contact information are accurate.
Building management approvals are obtained where necessary.
Service lifts, loading bays and delivery permits are arranged in advance where required.
The delivery location is reasonably accessible and suitable for the furniture dimensions.

If delivery fails due to customer absence, incorrect information or building access restrictions within the customer’s control, additional re-delivery charges may apply.

Any applicable charges will be communicated before re-delivery is arranged.

7. Delivery Inspection

Customers are strongly encouraged to inspect their furniture upon delivery.

If any visible damage, incorrect items, missing components or delivery-related issues are discovered, please contact HAY LIVIN as soon as possible, preferably within 24 hours.

Customers should provide their order number, a description of the issue and supporting photographs or videos where available.

Reports submitted after 24 hours will still be assessed in accordance with applicable consumer protection laws.

8. Order Cancellation, Returns and Refunds

Cancellation, return and refund requests are subject to our Shipping, Cancellation & Refund Policy.

Please review this policy before placing an order:

https://haylivin.com/shipping-cancellation-refund-policy/

Nothing in our policies excludes or limits any non-excludable statutory consumer rights under Malaysian law.

9. Website Content and Intellectual Property

All website content, including photographs, graphics, logos, product descriptions, design elements and written materials, belongs to HAY LIVIN or its respective content owners unless otherwise stated.

Unauthorised reproduction, distribution or commercial use of website content is prohibited without prior written permission.

10. Website Use

Customers agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to interfere with website security or functionality.
Submit false or misleading order information.
Copy or misuse website content without authorisation.

We reserve the right to restrict access or reject transactions involving suspected fraud or unlawful activity, subject to applicable law.

11. Limitation of Liability

HAY LIVIN will make reasonable efforts to maintain accurate website information and provide reliable products and services.

We are not responsible for losses caused solely by circumstances beyond our reasonable control, except where liability cannot legally be excluded.

Nothing in these Terms & Conditions excludes or restricts liability or remedies that cannot be excluded or restricted under applicable Malaysian law.

12. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute shall be handled in accordance with applicable Malaysian laws and the jurisdiction of the relevant courts or consumer dispute resolution bodies.

13. Contact Information

For enquiries regarding these Terms & Conditions, please contact:

HAY LIVIN

Email: haylivin@gmail.com

Phone: 019-7727 872

Showroom: No. 33, Jalan Waruna AR U5/AR, Bandar Pinggiran Subang, 40150 Shah Alam, Malaysia.